ABC Company is fictional. Figures come from a real sales organization; every name has been changed.
A worked example · records as of 2026-07-23

The ten things you need to understand about a sales engine

ABC Company sells HR, payroll and benefits services to small businesses, against a $2.8M plan for 2026. Each of the ten pages below walks the same path: the question a leader can't answer yet, why it matters, what you have to collect, how it's computed, what ABC's own record shows, and what to do on Monday.

2,251 closed deals analyzed267 open deals scored7 source reports, fingerprintedNo industry benchmarks
Your own history is the rulerEvery threshold is your own percentile and every multiple your own win rate. No industry benchmark appears anywhere.
Predictions are written down firstLeadership writes down what it expects before anything is computed. A gap found that way is a measurement, not an accusation.
Every finding carries a gradeA, B, or C for the strength of the evidence behind the method, and the number of records behind the result.
“Not computable” is an answerWhen the record is too thin, we say so. We never fill a gap with a borrowed number.
You can recompute every numberNothing requires taking anyone's word for it. The math is shown on the page.

The ten things

Scan → Diagnostic → Weekly rhythm → Closing the gaps

Start here if you're building your first CRM

Every one of the ten depends on a few fields that have to exist from the first record. They can't be recovered later. The collection checklist lists them in the order to build them.